After a short blackout period to add new features, the Thrift Savings Plan (TSP) website has resumed operation and requires all participants to establish a new login to regain access to their account on TSP.gov
“New participants joining TSP after June 2022 as well as participants who had access to their TSP online account prior to June 2022 will need to set-up their account,” the TSP wrote in an announcement yesterday.
“Participants should navigate to TSP.gov and select ‘Set up new login’ to get started. Account set-up is a one-time activity and you may then proceed to logging in upon each return to tsp.gov.”
Because of the influx of users attempting to create their new logins, TSP published a notice on Twitter yesterday:
“We are experiencing high volumes of participants setting up their new login for My Account. This is also affecting ThriftLine call volumes, making hold times longer than normal. We’re working to address these issues. Thank you for your patience.”
The TSP said participants will need approximately 5-10 minutes to complete the account set-up process. The process may take longer if additional identity verification is needed.
The TSP also provided a help guide for setting up a new “My Account” on their website here:
https://www.tsp.gov/access-your-account/help-set-up-my-account/