As of April 15, more than 6.2 million taxpayers had successfully received their status of Economic Relief Payments on the IRS’s recently launched “Get My Payment” web tool, the agency reported yesterday. “And almost 1.1 million taxpayers had successfully provided banking information, ensuring a direct deposit will be quickly sent,” the IRS said.
The IRS is actively monitoring site volume of the web tool, and if the volume gets too high, users are sent to an online “waiting room” for a brief wait until space becomes available.
Media reports saying the tool “crashed” are inaccurate, the IRS said.
Payment Status Not Available
In some cases, users will get a message that “payment status is not available.” The IRS stated users may receive this message for one of the following reasons:
- If you are not eligible for a payment (see IRS.gov on who is eligible and who is not eligible)
- If you are required to file a tax return and have not filed in tax year 2018 or 2019.
- If you recently filed your return or provided information through Non-Filers: Enter Your Payment Info on IRS.gov. Your payment status will be updated when processing is completed.
- If you are a SSA or RRB Form 1099 recipient, SSI or VA benefit recipient – the IRS is working with your agency to issue your payment; your information is not available in this app yet.
Taxpayers can check the web tool again to see whether there has been an update to their information. The IRS reminded taxpayers that Get My Payment data is updated once per day, so there’s no need to check back more frequently.
The tool is available only on IRS.gov (go to: https://www.irs.gov/coronavirus/get-my-payment)