The U.S. Office of Personnel Management (OPM) has been notified by Long Term

Care Partners (a wholly owned subsidiary of John Hancock Life & Health

Insurance Co.) that letters the company mailed to tens of thousands of enrollees

in the Federal Long Term Care Insurance Program (FLTCIP) contain errors in

calculating potential premiums.

This came at a time when these policy holders were already awaiting letters

explaining important changes to their policy so they could make decisions about

whether to accept reduced benefits or a premium increase.

OPM, in its oversight role, administers the FLTCIP and has asked Long Term

Care Partners to immediately resolve and correct the misinformation.

Responding to OPM's request, Long Term Care Partners reports they will begin

mailing notices to the approximately 71,600 affected individuals, alerting them

to the errors about the premiums shown in the "Benefit Amount" section of their

election letters. The company also reports that in December, they will mail

personalized letters providing accurate information to affected enrollees so

that they can make an informed decision using correct information.

"Getting accurate, easy to understand information to our enrollees in a

timely manner is my top priority," said OPM Director John Berry. "All companies

participating in this program must take steps to ensure that similar errors are

avoided in the future."

Due to the error, Long Term Care Partners is extending the decision period

for those who received an erroneous letter to March 15, 2010, giving enrollees

sufficient time to review their options.

Enrollees with questions are encouraged to call Long Term Care Partners at

1-800-582-3337.