| Home |
Articles | Long-Term Care Insurance Provider Sends Wrong Premium Rate Information to Thousands of FLTCIP Enroll . . .
|
Long-Term Care Insurance Provider Sends Wrong Premium Rate Information to Thousands of FLTCIP Enrollees
November 12, 2009
The U.S. Office of Personnel Management (OPM) has been notified by Long Term
Care Partners (a wholly owned subsidiary of John Hancock Life & Health
Insurance Co.) that letters the company mailed to tens of thousands of enrollees
in the Federal Long Term Care Insurance Program (FLTCIP) contain errors in
calculating potential premiums.
This came at a time when these policy holders were already awaiting letters
explaining important changes to their policy so they could make decisions about
whether to accept reduced benefits or a premium increase.
OPM, in its oversight role, administers the FLTCIP and has asked Long Term
Care Partners to immediately resolve and correct the misinformation.
Responding to OPM's request, Long Term Care Partners reports they will begin
mailing notices to the approximately 71,600 affected individuals, alerting them
to the errors about the premiums shown in the "Benefit Amount" section of their
election letters. The company also reports that in December, they will mail
personalized letters providing accurate information to affected enrollees so
that they can make an informed decision using correct information.
"Getting accurate, easy to understand information to our enrollees in a
timely manner is my top priority," said OPM Director John Berry. "All companies
participating in this program must take steps to ensure that similar errors are
avoided in the future."
Due to the error, Long Term Care Partners is extending the decision period
for those who received an erroneous letter to March 15, 2010, giving enrollees
sufficient time to review their options.
Enrollees with questions are encouraged to call Long Term Care Partners at
1-800-582-3337.
| 
Overview - CSRS
